The Evaya Organic Return Policy. (Note that Evaya’s return policy varies by product.)
We are sorry that you need to return your product. Remember that your body needs 30-60 days to adjust to a new mattress!
- Shipping fees and optional in-home white glove services are non-refundable.
- If you would like to begin the return process please contact support@evayaorganics.com. Include your order number and reason for requesting a return.
- Return policy is limited to our geographic service area.
- Pictures of defective items are required.
- Due to the fact that mattresses and toppers are difficult and expensive to ship, we ask that you donate your mattress to a local charity and you must keep proof of your donation/receipt to get your refund. Some examples of places to call in your community that would accept a mattress donation:
- Local Charity: There are many organizations in your local neighborhood that would probably love to have sleep products for donations.
- Catholic Charities: Many Catholic organizations work with homeless shelters and could either accept your donation or point you to someone who would.
- Goodwill: Goodwill brings clothing and home goods to lower-income areas and accepts mattresses in good condition.
- Salvation Army: Another great place for household goods and clothing. This group even offers pick-up services in certain locations.
- For mattress returns, there will be a $199 return fee (or our cost to remove) if you can’t find a place to donate it. We will send a service out to pick up the mattress from your location if you are located in our providers service area
- You may only return one mattress, one foundation, or one PillowTopper per household per year.
|
Product |
Trial Period |
Warranty |
|
Evaya Original Mattress |
100 Days |
25-year limited |
|
Evaya Organic Bliss Mattress |
100 Days |
25-year limited |
|
Evaya Original & PillowTopper |
100 Days |
25-year limited |
|
PillowTopper |
N/A |
1 year |
|
Natural Pillow |
N/A |
1 year |
|
Latex Core Pillow |
N/A |
1 year |
|
Premium Organic Pillow |
N/A |
1 year |
|
Sheets |
N/A |
1 year |
|
Mattress Protector |
N/A |
1 year |
|
Mattress Pad |
N/A |
1 year |
|
Forever KD Foundation |
N/A |
1 year |