Returns Policy

The Evaya Organic Return Policy. (Note that Evaya’s return policy varies by product.)

We are sorry that you need to return your product. Remember that your body needs 30-60 days to adjust to a new mattress! 

  • Shipping fees and optional in-home white glove services are non-refundable.
  • If you would like to begin the return process please contact support@evayaorganics.com. Include your order number and reason for requesting a return.
  • Return policy is limited to our geographic service area.
  • Pictures of defective items are required.
  • Due to the fact that mattresses and toppers are difficult and expensive to ship, we ask that you donate your mattress to a local charity and you must keep proof of your donation/receipt to get your refund. Some examples of places to call in your community that would accept a mattress donation:
    • Local Charity: There are many organizations in your local neighborhood that would probably love to have sleep products for donations.
    • Catholic Charities: Many Catholic organizations work with homeless shelters and could either accept your donation or point you to someone who would.
    • Goodwill: Goodwill brings clothing and home goods to lower-income areas and accepts mattresses in good condition.
    • Salvation Army: Another great place for household goods and clothing. This group even offers pick-up services in certain locations.
  • For mattress returns, there will be a $99 return fee if you can’t find a place to donate it. We will send a service out to pick up the mattress from your location.
  • You may only return one mattress, one foundation, or one PillowTopper per household per year.

    Product

    Trial Period

    Warranty

    Evaya Original Mattress

    100 Days

    25-year limited

    Evaya Organic Bliss Mattress

    100 Days

    25-year limited

    Evaya Original & PillowTopper

    100 Days

    25-year limited

    PillowTopper

    N/A

    1 year

    Natural Pillow

    N/A

    1 year

    Latex Core Pillow

    N/A

    1 year

    Premium Organic Pillow

    N/A

    1 year

    Sheets

    N/A

    1 year

    Mattress Protector

    N/A

    1 year

    Mattress Pad

    N/A

    1 year

    Forever KD Foundation

    N/A

    1 year