Shipping & returns.

Processing time.

Every Evaya® product is handcrafted with care. We typically process and prepare your order for shipping within 5 business days of receipt. You'll get a confirmation email the moment your order leaves the bench.

How we ship.

All orders ship via FedEx for safe, timely doorstep delivery. Your tracking number arrives by email the day your bed leaves our facility.

California — old-mattress removal.

Customers residing in the State of California are entitled by law to old-mattress removal at no extra cost. To request this service, email support@evayaorganics.com and reference your order number after you've placed it.

White Glove Delivery upgrade.

For an enhanced delivery experience, you can upgrade to White Glove Delivery at checkout. The premium service includes:

• Setup of your new mattress in the room of your choice.
• Removal of all packaging materials.
• Disposal of your old mattress.

White Glove process.

If you select White Glove Delivery, we'll send a confirmation email outlining the full process — scheduling, setup, and old-mattress removal — so your expectations are met before anyone knocks on your door.

Begin a return.

Email support@evayaorganics.com with your order number and the reason for the return. A real person reads every note and replies within one business day to walk you through the next steps.

Defects & damage.

Photos are required for any defective or damaged item. Attach them to your return email; we'll review and respond within one business day.

Mattress & foundation return fee.

For mattresses, toppers, and foundations, a $199 return fee applies per mattress or foundation. This covers pickup, transport, and responsible disposition of the returned item; the balance of your purchase is refunded to your original payment method.

Non-refundable fees.

Shipping fees and any optional in-home White Glove services are non-refundable. Everything else paid on the order is refunded once the return is received.

One per household, per year.

You may return one mattress, one foundation, or one PillowTopper per household per year. This keeps the trial honest and our prices fair for the people who really need a return.