Frequently asked & answered.
Every question we hear, gathered from twenty-five years of customer notes and conversations. If yours isn't here, our team is one email away.
Setup & the first night.
01 What's the best way to take my mattress out of the box, and when can I sleep on it?
- Have someone help you carry the mattress into the room. Natural materials weigh more than foam, so you may need help.
- Cut the box open carefully, but do it soon. The sooner it breathes, the faster it relaxes.
- The mattress ships in a perforated bag so it can begin to expand right away.
- You can sleep on your new Evaya within 30 minutes of unpacking.
- Like your favourite cotton t-shirt, the cover may wrinkle. Give it a few hours to settle.
- You may notice a faint, clean wool-and-cotton scent the first day. Leave it uncovered to air.
- Take the first nap. You've earned it.
02 Is the box you ship the mattress in made from sustainable materials?
Yes, and it's certified. Our shipping box is SFI® (Sustainable Forestry Initiative) certified, sourced from forests managed for long-term renewal. After unpacking, the box flattens for curbside recycling.
Choosing & sizing.
03 Are organic mattresses actually worth the money?
If you'd rather spend the next six-to-eight hours of your night on materials provided by nature than on petrochemicals, yes. An Evaya is built from layers of latex, cotton and wool, all of which last a long time. Sleep, we think, is the foundation of a life well-lived — and every Evaya ships with a 25-year limited warranty.
04 What size is the best for me?
We like to say: as big as the room will allow. You and your partner deserve your own space, your pet may join, and a mattress is one of the few things used every single night.
- Two grown adults: a Queen, minimum. A King if the room can take it.
- Young children: a Twin is a fine first bed.
- Middle-school and up: consider a Full or Twin XL so they can grow into it.
05 How do I select a mattress for children?
Any Evaya mattress will be great for your child. We encourage parents to invest as much as they're comfortable with. Children's bodies change quickly as they grow, and a healthy, non-toxic sleeping surface is one of the few things they'll touch for a third of every day.
06 Should I buy a new mattress, or add your PillowTopper to my existing one?
It depends on the current bed. If you can see a body impression or it's worn through, a new mattress will serve you better — a topper on a tired base only borrows time. If the existing mattress is still in good shape, the Evaya PillowTopper is a wonderful added layer.
07 How do I pick the mattress that's right for me?
Every Evaya is designed to fit any sleeper. They're naturally supportive without ever being too hard or too soft. If you have a strong comfort preference, our comfort scale on each mattress page is the best starting point. Still uncertain? Take the 100-night trial. If it isn't right, we'll come pick it up.
Materials & how it feels.
08 Is your mattress bouncy?
Only in the best sense. Our beds are designed to reduce partner disturbance while allowing proper airflow and supportive feel. A fabric-encased coil gives you Active Support — it returns energy, so you never feel stuck in one spot like with memory foam.
09 What is the best mattress for my sleeping position?
Your natural standing position is the ideal sleeping position. Evaya mattresses are designed to support every body — not too hard, not too soft, just naturally comfortable.
10 What is the weight limit on your mattress?
Like a pair of shoes, the more the mattress carries the faster it will eventually wear. There are no specific weight requirements on our mattresses.
11 Does your mattress sleep hot?
No. Evaya carries a generous amount of EverEden Wool — nature's original performance fibre — which wicks moisture, regulates temperature, and stays naturally free of bacteria. Combined with organic cotton and an innerspring core, the mattress stays cool and fresh.
12 Are the coils in your mattress made with tempered steel?
Yes. Tempered steel coils don't take a body impression — they bounce back to their original shape after every compression. That's how you get active support that adjusts to your body as you move.
Bases & foundations.
13 Will your mattresses work on adjustable bases?
Yes. Our mattresses work great on adjustable bases of all kinds.
14 Can I put my mattress on a platform base?
Yes — Evaya mattresses sit happily on platform bases and adjustable bases. Like a house, your bed needs a proper foundation to perform correctly. See our warranty for support specs.
15 Can I use my existing box spring?
You can, if it meets our warranty requirements for support. Like a house, the surface under the mattress needs to be sound — check the warranty for the specifics.
Pillows & everyday care.
16 Can I use a heating blanket on top of your mattress?
Yes — keep it cozy. Please follow the blanket manufacturer's instructions.
17 What pillow is best for me?
You want a pillow that keeps you in your natural standing position while you sleep. Look in the mirror and measure from the end of your shoulder to the start of your neck — fill that space, and your Evaya mattress will do the rest.
18 Can I wash my pillow?
We recommend an organic pillow protector, which is meant to be washed frequently. Your pillow will last longer if you spot clean.
19 How often should I clean my mattress pad or protector?
Personal preference. Mattress pads can be washed up to once a month; protectors quarterly or annually.
20 How should I care for my Evaya mattress?
Easy. Use a proper mattress pad or protector to guard against liquids and allergens. Set it on a suitable foundation. Spot clean stains with warm water. Vacuum occasionally to keep it fresh.
Allergies & safety.
21 If I am allergic to latex, can I still sleep on your mattress?
Always check with your doctor first. That said, most latex allergies are reactions to direct contact with synthetic latex (a latex glove, for example). Our latex is natural and triple-washed, and it's enclosed inside layers of organic cotton and wool — so there's no direct contact.
22 Is your mattress fire retardant?
Yes — as required by the CPSC (Consumer Product Safety Commission). We spent years making sure we only use wool to comply with the US standard. No boric acid, no halogenated flame retardants.
23 Can I sleep on a latex pillow if I'm allergic to latex?
Please consult your doctor first if you have a strong allergy. The good news: our latex is natural, not synthetic, and it's triple-washed.
Warranty & who makes it.
24 Who makes Evaya mattresses?
We source raw materials born in New Zealand, but every mattress is built right here in the USA. Our exclusive manufacturing partner has been in business since 1971 — four generations of one family, committed to building products that help people sleep better.
25 What is the warranty on my mattress?
Evaya carries a 25-year limited warranty and stands behind all manufacturing defects.
The recycling fee.
26 Why am I being charged a mattress recycling fee?
It's a state-mandated fee, collected by every mattress retailer, that funds the program responsible for collecting and recycling old mattresses. The amount is set by your state and is the same everywhere in that state.
The good news: more than 75% of a mattress can be recycled into new consumer and industrial products. If your state requires the fee and you'd rather drop off your old mattress yourself, you may receive a small incentive at the drop-off site. Find one at byebyemattress.com.
No questions match. or email support@evayaorganics.com.
Talk to a real person.
Our team reads every note and replies within one business day. We sleep on Evaya beds too, so we know the questions.
Frequently asked & answered.
Every question we hear, gathered from twenty-five years of customer notes. If yours isn't here, our team is one email away.
Setup & the first night.
02What's the best way to take my mattress out of the box, and when can I sleep on it?
A few small kindnesses to the bed:
- Have someone help you carry it into the room. Natural materials weigh more than foam.
- Cut the box open carefully, but do it soon — the sooner it breathes, the faster it relaxes.
- The mattress ships in a perforated bag so it can begin to expand right away.
- You can sleep on your new Evaya within 30 minutes of unpacking.
- Like your favourite cotton t-shirt, the cover may wrinkle — give it a few hours to settle.
- You may notice a faint, clean wool-and-cotton scent the first day. Leave it uncovered to air.
- Take the first nap. You've earned it.
Is the box you ship the mattress in made from sustainable materials?
Yes, and it's certified. Our shipping box is SFI® (Sustainable Forestry Initiative) certified, sourced from forests managed for long-term renewal. After unpacking, the box flattens for curbside recycling.
Choosing & sizing.
05Are organic mattresses actually worth the money?
If you'd rather spend the next six-to-eight hours of your night on materials provided by nature than on petrochemicals, yes. An Evaya is built from layers of latex, cotton and wool, all of which last a long time. Sleep, we think, is the foundation of a life well-lived — and every Evaya ships with a 25-year limited warranty.
What size is the best for me?
We like to say: as big as the room will allow. You and your partner deserve your own space, your pet may join, and a mattress is one of the few things used every single night.
- Two grown adults: a Queen, minimum. A King if the room can take it.
- Young children: a Twin is a fine first bed.
- Middle-school and up: consider a Full or Twin XL so they can grow into it.
How do I select a mattress for children?
Any Evaya mattress will be great for your child. We encourage parents to invest as much as they're comfortable with. Children's bodies change quickly as they grow, and a healthy, non-toxic sleeping surface is one of the few things they'll touch for a third of every day.
Should I buy a new mattress, or add your PillowTopper to my existing one?
It depends on the current bed. If you can see a body impression or it's worn through, a new mattress will serve you better — a topper on a tired base only borrows time. If the existing mattress is still in good shape, the Evaya PillowTopper is a wonderful added layer.
How do I pick the mattress that's right for me?
Every Evaya is designed to fit any sleeper. They're naturally supportive without ever being too hard or too soft. If you have a strong comfort preference, our comfort scale on each mattress page is the best starting point. Still uncertain? Take the 100-night trial. If it isn't right, we'll come pick it up.
Materials & how it feels.
05Is your mattress bouncy?
Only in the best sense. Our beds are designed to reduce partner disturbance while allowing proper airflow and supportive feel. A fabric-encased coil gives you Active Support — it returns energy, so you never feel stuck in one spot like with memory foam.
What is the best mattress for my sleeping position?
Your natural standing position is the ideal sleeping position. Evaya mattresses are designed to support every body — not too hard, not too soft, just naturally comfortable.
What is the weight limit on your mattress?
Like a pair of shoes, the more the mattress carries the faster it will eventually wear. There are no specific weight requirements on our mattresses.
Does your mattress sleep hot?
No. Evaya carries a generous amount of EverEden Wool — nature's original performance fibre — which wicks moisture, regulates temperature, and stays naturally free of bacteria. Combined with organic cotton and an innerspring core, the mattress stays cool and fresh.
Are the coils in your mattress made with tempered steel?
Yes. Tempered steel coils don't take a body impression — they bounce back to their original shape after every compression. That's how you get active support that adjusts to your body as you move.
Bases & foundations.
03Will your mattresses work on adjustable bases?
Yes. Our mattresses work great on adjustable bases of all kinds.
Can I put my mattress on a platform base?
Yes — Evaya mattresses sit happily on platform bases and adjustable bases. Like a house, your bed needs a proper foundation to perform correctly. See our warranty for support specs.
Can I use my existing box spring?
You can, if it meets our warranty requirements for support. Like a house, the surface under the mattress needs to be sound — check the warranty for the specifics.
Pillows & care.
05Can I use a heating blanket on top of your mattress?
Yes — keep it cozy. Please follow the blanket manufacturer's instructions.
What pillow is best for me?
You want a pillow that keeps you in your natural standing position while you sleep. Look in the mirror and measure from the end of your shoulder to the start of your neck — fill that space, and your Evaya mattress will do the rest.
Can I wash my pillow?
We recommend an organic pillow protector, which is meant to be washed frequently. Your pillow will last longer if you spot clean.
How often should I clean my mattress pad or protector?
Personal preference. Mattress pads can be washed up to once a month; protectors quarterly or annually.
How should I care for my Evaya mattress?
Easy. Use a proper mattress pad or protector to guard against liquids and allergens. Set it on a suitable foundation. Spot clean stains with warm water. Vacuum occasionally to keep it fresh.
Allergies & safety.
03If I am allergic to latex, can I still sleep on your mattress?
Always check with your doctor first. That said, most latex allergies are reactions to direct contact with synthetic latex (a latex glove, for example). Our latex is natural and triple-washed, and it's enclosed inside layers of organic cotton and wool — so there's no direct contact.
Is your mattress fire retardant?
Yes — as required by the CPSC. We spent years making sure we only use wool to comply with the US standard. No boric acid, no halogenated flame retardants.
Can I sleep on a latex pillow if I'm allergic to latex?
Please consult your doctor first if you have a strong allergy. The good news: our latex is natural, not synthetic, and it's triple-washed.
Warranty & makers.
02Who makes Evaya mattresses?
We source raw materials born in New Zealand, but every mattress is built right here in the USA. Our exclusive manufacturing partner has been in business since 1971 — four generations of one family, committed to building products that help people sleep better.
What is the warranty on my mattress?
Evaya carries a 25-year limited warranty and stands behind all manufacturing defects.
Recycling fee.
01Why am I being charged a mattress recycling fee?
It's a state-mandated fee, collected by every mattress retailer, that funds the program responsible for collecting and recycling old mattresses. The amount is set by your state and is the same everywhere in that state.
The good news: more than 75% of a mattress can be recycled into new consumer and industrial products. If your state requires the fee and you'd rather drop off your old mattress yourself, you may receive a small incentive at the drop-off site. Find one at byebyemattress.com.
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