What is the best way to take my mattress out of the box? When can I sleep on it?
  1. Have someone help you carry the mattress into the room where you will be sleeping on the mattress. Natural materials can weigh more than foam mattresses so you may need a little help. 
  2. Be careful cutting open the box, but do so as soon as possible for the quickest recovery.
  3. The mattress will be wrapped in a plastic bag to let air flow in, which will allow the mattress to immediately expand.
  4. You can sleep on your new mattress within 30 minutes of unpacking.
  5. Just like your favorite cotton t-shirt, it can wrinkle. So just give your mattress some time to relax.
  6. Because of the organic materials used to make your Evaya mattress, there could be a slight odor. If so, give it a day without covers to air out.
  7. Take a nap and reward yourself for buying an Evaya mattress so you can sleep safe and secure each and every night. 
Are organic mattresses worth the money?

If you value sleeping on a mattress that is made with certified natural and organic materials instead of materials made with petrochemicals, then it is definitely worth it. Sleeping on organic materials allows you to sleep safe and secure knowing that you are spending 6-8 hours a night on a mattress that is made primarily from materials provided by nature. Our beds feature layers like latex, cotton, and wool, which will last a long time and cradle you in comfort. We think that an investment in sleep is an investment in your well-being. Evaya® mattresses also come with a 25-year limited warranty so that you can be confident in your purchase.

What mattress size is the best for me?

We like to say bigger is better when it comes to your mattress so that you and your partner have your own space. Some people like for their pets to sleep with them, so that is another reason to go as big as your room will allow. Consider the dimensions in our sizing guides on each mattress page and then measure your room to determine what it will allow. For two grown adults we recommend a minimum of a queen size and a twin size for young children. If your kids are middle school to high school age, you may consider either a full size or twin extra long so that they can grow into it when they are a little older. You can even send them to college with their own Evaya® mattress!

How do you select a mattress for children?

Any Evaya® mattress would be great for your child. We encourage our customers to invest as much as they can for kids because their bodies change as they grow.

Will your mattresses work on adjustable bases?

Our mattresses work great on adjustable bases of all kinds.

Can I use a heating blanket on top of your mattress?

Yes you can, keep it cozy.  Please follow the blanket manufacturer's instructions.

If I am allergic to latex, can I still sleep on your mattress?

We would always recommend that you speak to your doctor first, but usually, if someone has an allergy to latex it happens when they are in direct contact with synthetic latex like wearing a latex glove. Our latex is natural and triple washed, and insulated inside of layers of organic cotton and wool so you will never have direct contact with the latex.

Is the box you ship your mattress in from sustainable materials?

Yes. It is SFI certified. Check out our Certifications page for more details.

How do I pick a mattress that is right for me?

Our mattresses are designed to fit any sleeper. If you have a comfort preference please refer to the comfort scale in the compare section on our website.

Should I purchase a new mattress or add your PillowTopper to my existing mattress?

That depends on how well you are sleeping on your current mattress. If you have a body impression in your current mattress or if it is simply worn out, then you will be better off investing in a new mattress. We encourage you to add the Evaya PillowTopper to any mattress in good condition or to any Evaya mattress for that added layer of luxury and support. 

Is your mattress bouncy?

Only in the best possible definition of bouncy. Our beds are designed to reduce partner disturbance which allows for proper airflow and great support for your back. A fabric-encased coil gives you what we call “Active Support” which means that it returns energy so you don’t feel like you are stuck in one spot like many of the memory foam mattresses do.

What is the best mattress for my sleeping position?

Sleeping in your natural standing position is ideal for your body.   The position you stand in naturally is how you should sleep. Evaya mattresses are designed to support everybody.  Not too hard and not too soft, they are just naturally comfortable. 

What is the weight limit to your mattress?

Just like your shoes the more you weigh the quicker your mattress will wear.  There are no specific weight requirements on our mattresses.

Does your mattress sleep hot?

We have designed the Evaya mattress collection so you can sleep cool every night.  Evaya® has an extremely generous amount of EverEden Wool.   Nature’s Original Performance Fiber ™.  Naturally designed to wick away moisture, regulate your temperature, and stay naturally free of bacteria. With our moisture-wicking EverEden Wool, our organic cotton, and innerspring core, we allow air to travel freely throughout the mattress keeping your sleep environment cool and fresh.

Are the coils in your mattress made with tempered steel?

Yes they are made with tempered steel which means that they won’t take a body impression because they bounce back to their original shape each time they are compressed. Tempered steel means that you get active support for your body so when you move, the mattress adjust to your body.

Can I put my mattress on an adjustable base or platform base?

Yes, Evaya mattresses can go on a platform base and adjustable bases. Just like a foundation under a home your mattress needs proper support to perform correctly.  Make sure your support is correct by referring to our warranty.

Can I use my existing box spring?

Just like a foundation under your home needs to be supportive, so does the surface your mattress is on. You can use your current foundation if it is approved according to our warranty. Check out our warranty for more information.

Who makes Evaya mattresses?

We source raw materials that are born in New Zealand but the product is built right here in the USA! Our exclusive manufacturing parnter has been in business since 1971 serving the mattress industry, run by four generations of family members committed to building products that help people sleep better and live a better life.

What is the warranty on my mattress?

Evaya® carries a 25-year limited warranty and stands behind all manufacturing defects.

Is your mattress fire retardant?

Yes!  As required by the CPSC (Consumer Product Safety Commission)  We spent years making sure we only used Wool to comply with this US standard.  This is one of the many things that separates Evaya® from the competition and we are very proud of it.

What pillow is best for me?

You want to purchase a pillow that keeps you in your Natural Standing Position while you sleep.    Look at yourself in the mirror and measure from the end of your shoulder to the beginning of your neck. All you need to do is fill that space in. Your Evaya mattress will do the rest.

Can I wash my pillow?

We recommend you purchase an organic pillow protector which is meant to be washed frequently.  Your pillow will last longer if you simply spot clean.

Can I sleep on a latex pillow if I am allergic to latex?

Please consult with your doctor before buying a latex pillow if you have a strong allergy to latex. The good news is that our latex is Natural, not Synthetic, and is triple-washed. 

How often should I clean my mattress pad or protector?

This is a personal preference.  Mattress Pads can be washed up to once a month whereas protectors are washed quarterly or annually.

How should I care for my Evaya mattress?

Taking care of your new Evaya mattress is easy. Make sure that you have a proper mattress pad or mattress protector on your bed to protect it from liquids and allergens. We have some great options under the "Essentials" category on our site. Your mattress should be placed on a suitable foundation and if there is a stain, just spot clean with warm water. You should even vacuum your bed to keep it fresh.

Why am I being charged a mattress recycling fee?

1. Why do I have to pay the recycling fee and what is it for?
State law requires retailers to collect a recycling fee on each mattress and box spring that is sold. The fee funds the state’s
mattress recycling program and provides for collection, transportation and recycling of old mattresses and box springs.
The amount of the fee is the same statewide and is not controlled by individual retailers. More than 75 percent of a
mattress can be recycled into new consumer and industrial products. The recycling program diverts valuable materials
from landfill and helps keep bulky waste like mattresses and box springs out of the waste stream.

2. Who is the Mattress Recycling Council?
The Mattress Recycling Council (MRC) is a nonprofit organization that operates recycling programs known as Bye Bye
Mattress in states that have passed mattress recycling laws. MRC was founded by the bedding industry and recycles more
than 1.7 million mattresses each year. For more information about MRC, go to www.MattressRecyclingCouncil.org. To
learn how to recycle your mattress or to find a collection location or event near you, visit www.ByeByeMattress.com.

3. If I don’t plan to discard a mattress now, why do I have to pay this fee?
Even if you aren’t discarding a mattress right now, mattresses don’t last forever and will eventually be discarded. State law
requires retailers to collect this fee on any mattress or box spring sale to fund the state’s mattress recycling program. This
program provides a network of participating cities, towns, retailers, recyclers and other organizations where old
mattresses are collected for recycling at no additional cost to you. The fee also supports efforts to combat illegal dumping
of mattresses and help keep our community clean.

4. If I decide to take my old mattress to a recycler myself, do I still pay the fee?
Yes, state law requires retailers to collect this fee on any mattress and box spring sale at the time of purchase to fund the
mattress recycling program. You may receive a modest financial incentive if you drop off your used mattress or box spring
at a designated recycling location. Visit www.ByeByeMattress.com to find the location nearest you.

5. I didn’t pay this fee when I bought my old mattress, so will it be accepted for recycling?
Yes, the Bye Bye Mattress program will accept your old mattress no matter when it was originally purchased. To be
recycled, units must be clean and dry. Normal wear and tear is expected. Units infested with bed bugs or that are heavily
soiled or damaged cannot be recycled.

6. My old mattress was “unacceptable” for recycling. Can you refund my recycling fee?
No, state law requires retailers to collect this fee on any mattress and box spring sale to fund the mattress recycling
program. The law does not force retailers to accept every mattress for recycling out of concern for employee health and
safety. Store policy, in addition to the guidelines of the recycling program, determine what we will and won’t accept. If
your mattress is unacceptable for recycling, contact your city or town to learn what disposal options are available.

7.What are the benefits of mattress recycling?
Mattress recycling programs offer many benefits for the community, state and environment, including:
• Less reliance on incinerators and landfills by diverting mattresses from the waste stream
• Reduces the number of illegally dumped mattresses
• Conserves resources by making used steel, foam and other materials available for use in new products
• Creates recycling jobs

8. What happens to my old mattress or box spring when it gets recycled?
Recycled mattresses are cut open and the layers are separated and organized by type. Wood is recycled and used as a fuel
source or shredded to produce landscaping mulch. Foam, fiber and other soft commodities are compressed and turned
into carpet underlayment or animal bed padding. Metal and box springs are extracted, sent to recyclers and used to make
new appliances and building materials.

9. Will the Mattress Recycling Council or Bye Bye Mattress program pick up my old mattress from my home?
If your store takes back old mattresses:
No, but our store offers this service at time of delivery of your new mattress. (If your store recycles with the program,
please let the customer know. Otherwise direct them to drop off their mattress at one of our free collection points listed
on www.ByeByeMattress.com.)
If your store does not take back old mattresses, your response should be:
Mattresses are collected from a vast network of free collection sites throughout the state. These are typically public works
yards or transfer stations. Your city/town may also collect bulky items at curbside as part of your trash service. Visit
www.ByeByeMattress.com to see what options are available. The Mattress Recycling Council or the Bye Bye Mattress
program does not pick up mattresses from customer’s homes.
California Retailer Take Back Requirement
In California, mattress retailers are required by law to offer to take back old mattresses when delivering new ones. This
applies to any method of delivery (in-house, third-party and even common carriers like USPS, UPS, FedEx). Your customer
may be aware of this.

NEED MORE INFORMATION? Please contact info@byebyemattress.com or call 1-855-229-1691.