Returns Policy

The Evaya Organic Return Policy. (Note that Evaya’s return policy varies by product.)

We are sorry that you need to return your product. Remember that your body needs 30-60 days to adjust to a new mattress! 

  • Shipping fees and optional in-home white glove services are non-refundable.
  • If you would like to begin the return process please contact support@evayaorganics.com. Include your order number and reason for requesting a return.
  • Pictures of defective items are required.
  • For mattress, toppers and foundation returns, there will be a $199 return fee per mattress or foundation refunded
  • You may only return one mattress, one foundation, or one PillowTopper per household per year.

    Product

    Trial Period

    Warranty

    Evaya Original Mattress

    100 Days

    25-year limited

    Evaya Organic Bliss Mattress

    100 Days

    25-year limited

    Evaya Original & PillowTopper

    100 Days

    25-year limited

    PillowTopper

    N/A

    1 year

    Natural Pillow

    N/A

    1 year

    Latex Core Pillow

    N/A

    1 year

    Premium Organic Pillow

    N/A

    1 year

    Sheets

    N/A

    1 year

    Mattress Protector

    N/A

    1 year

    Mattress Pad

    N/A

    1 year

    Forever KD Foundation

    N/A

    1 year